Chapter-5 organising

Case Studies and Indirect Questions 

Chapter – 5(Organising)

1. ‘Steelo Ltd.’ decided to set-up its steel manufacturing factory in the backward area of Orissa where very less job opportunities were available. People of that area welcomed this effort of ‘Steelo Ltd.’ To attract people to work in its factory it also decided to provide many other facilities like school, hospital, market etc. in the factory premises. 

‘Steelo Ltd.’ started earning huge profits. Another competing company asked its production manager ‘Aslam’ to investigate the reasons of earning huge profits by ‘Steelo Ltd.’ 

Aslam found that in both the companies there was systematic co-ordination among the various activities to achieve organisational goals. Every employee knew who was responsible and accountable to whom. The only difference was that in his organisation communication took place only through the scalar chain whereas ‘Steelo Ltd.’ was allowing flow of communication in all the directions as per the requirement which lead to faster spread of information as well as quick feedback. 

(a) Identify the type of organisation which permits ‘Steelo Ltd.’ they flow of communication in all the directions. 

(b) State another advantage of the type of organisation identified in (a) above. 

(c) State any two values which ‘Steelo Ltd.’ wanted to communicate to the society. [4] CBSE,DELHI 2016

2. Ajanta Foods Ltd. is engaged in the trading of ‘Noodles’. It has its registered office in Kolkata, manufacturing unit in Solan and marketing department at Delhi. Which type of organisational structure the company should adopt to achieve its target? [1] CBSE,ODCOMPTT. 2016

3. An Indian information technology company presently employing 10,000 people, desires to expand its business in manufacturing, trading etc. It wants to become a global company. To achieve its objectives it has started shifting from a centralized to a decentralized management system. Identify the management function being performed by the company to become a decentralized company. [1] CBSE,DELHICOMPTT. 2016

4. Interaction among people at work gives rise to a network of social relationships among employees. This relationship emerges when people interact beyond their officially defined roles. When people have frequent contacts they cannot be forced into a rigid formal structure. Rather based on their interaction, and friendship they tend to form groups which show conformity in terms of interest. Name the form of relationships mentioned in the above lines and state its any four characteristics. [5] CBSE,DELHICOMPTT. 2016

5. Alliance Ltd. is engaged in manufacturing plastic buckets. The objective of the company is tomanufacture 100 buckets a day. To achieve this, the efforts of all departments are coordinatedand interlinked and authority-responsibility relationship is established among various jobpositions. There is clarity on how is to report to whom. Identify the function of management highlighted in above case.[1] CBSE,DELHI 2015

6. 'Himalaya Ltd.', is, engaged in manufacturing of washing machines. The target of the organisation is to manufacture 500 washing machines in a day. There is an occupational specialisation in the organisation which promotes efficiency of employees. There is no duplication of efforts in such type of organisation structure. Identify the type of organisation structure described above. [1] CBSE,OD 2015

7. Neeraj Gupta started a company 'YoYo Ltd.' with ten employees, to assemble economical computers for the Indian rural market. The company did very well in its initial years. AB the product was good and marketed well, the demand went up. To increase production the company decided to recruit additional employees. Neeraj Gupta, who was earlier taking all decisions for the company, had to selectively disperse the authority. He believed that people are competent, capable and resourceful and can assume responsibility for effective implementation of their decisions. This paid off and the company was not only able to increase its production but also expanded its product range with different features. 

a) Identify the concept used by Neeraj Gupta through which he was able to steer his company to greater heights.

b) Also explain any three points of importance of this concept. [4]CBSE,OD 2015

8. To make the annual function of the school successful the principal of the schooldivided all the activities into task groups each dealing with a specific area likerehearsals, decoration, stage management, refreshments etc. Each group was placed under the overall supervision of a senior teacher. Identify the function of management performed by the Principal in doing so. [1] CBSE,DELHICOMPTT. 2015

9. A company has been registered under the Companies Act with an authorized share capital of Rs20,000 crores. Its registered office is situated in Delhi and manufacturing unit in a backward district of Rajasthan. Its marketing department is situated in Bhopal. The company is manufacturing Fast Moving Consumer Goods (FMCG). (i) Suggest with the help of a diagram a suitable organization structure for the company. (ii) State any three advantages of this organization structure. . [4] CBSE,DELHICOMPTT. 2015

10. It helps a manager to extend his area of operations as without it, his activities would be restricted to only what he himself can do. Identify the activity referred to, in the above statement and state its elements .[4] CBSE,DELHICOMPTT. 2015

11. Alliance Ltd is engaged in manufacturing plastic buckets. The objective of the company is to manufacture 100 buckets a day. To achieve this, the efforts of all departments are co-ordinate, and interlinked and authority responsibility relationship is established among various job positions. There is clarity on who is to report to whom. (i) Name the function of management discussed above (ii) List the steps in the process of the function identified above. (iii) How is “clarity on who is to report to whom” useful in carrying out the above function?

12. A manager, no matter how capable he is, cannot manage to do every task on his own. The volume of work makes it impractical for him to handle it all by himself. As a consequence, Mr. Rahul, production manager of Zee Ltd downwardly transfers some of his authorities viz. determining long term objectives, adapting suitable course of action and allocating resources etc. to Mr. Hemant, one of his subordinates. 

(I) Name the process under which Mr. Rahul transfers some of his authority to Mr. Hemant.  (ii) Name the elements of the process identified above. (iv) Distinguish between the elements with reference to ‘Flow’.    

13.  Radhika is the General Manager of Delta ltd. Radhika is facing a lot of problems regarding some policy on sales. The organization has an aim to increase sales by 20%.and return on investment by 10%. Instead of talking to the sales department, she directly consulted her friend Ayesha in finance department, about the problems. She talked to her freely about her problem.  (i) Identify the type of organization followed by Ayesha ltd.  (ii) Give any one advantage & one limitation of the organization identified above.

14. The directors of B Ltd. an organization manufacturing toys have asked their production manager to achieve a target production of 100 computers per day. The production manager has asked his foreman to achieve this target but he did not give him the authority for the requisition of tools & materials from the stores department. The foreman could not achieve the desired target. Can the directors blame the production manager, and can the production manager blame his foreman for not achieving target? Give reason in support of your answer.  

15. Nowadays there is a trend in the companies to address all the employees with their first name, even the superiors. Which type of organization is encouraged by such actions and give its three features.   

16. In 2006 AzimPremji decided to reorganize the Wipro Company. Wipro leadership was brought closer to the customers by removing the entire layer of management and empowered the business managers. They further empowered those who reported to them. 

Name and explain the concept which led to empowerment.

Explain the importance of it. (any4).                

Chapter-2 principles of management

Chapter 2 (Principles of management)

1. Mr. Neeraj, the salesman in Progress Ltd., designed a new cost saving advertisement technique ‘ through his personal experience and suggests the same to his sales manager but it was not appreciated by his sales manager and he also warned him not to come with any suggestions in future. Which principle of Fayol is being overlooked by the sales manager? What should have been the appropriate way of response by the sales manager?

2. The production manager assigned a target of producing 1,000 TV sets in the month oi April to , group of 10 workers. They mutually decided to produce 100 W sets each. Among them, Vishal (one of the worker in the group) fall sick. The other workers refused to divide his work among themselves and concentrated only on the production of their own individual target of production. As a result target of 1,000 TV sets could not be achieved. 

(a) Name the principle of Fayol which is violated in the given case.

(b) What does it state? 

(c) What should have been the appropriate course at action

3. Rama" Ltd. was engaged in the business of manufacturing auto components. Lately, its business was expanding due to increased demand for cars. The competition was also increasing. .In order to keep its market share intact, the company directed its workforce to work overtime. But this resulted in lot of problems. Due to increased pressure of work the efficiency of workers declined. Sometimes the subordinates had to work for more than one superiors. The workers were becoming undisciplined. The spirit of teamwork, which had characterised the company previously, had begun to wane.

Identify any three principles of management which were being violated, quoting the lines from the above case.

4. 'Puneet Constructions Ltd’. had never given any importance to the suggestions of its employees. All the employees in the company considers themselves superior than the other. They neither help anybody nor get help from anybody. Last year, Mr. Shivam was appointed as Chief Manager of the company. He was an MBA from IMM Ahmedabad and also seven-year experience of the same post. Immediately after taking charge he decided to deal with both the problems of the company. He convened a meeting of all the employees and said, "All the employees are free to give their suggestions. Besides, the one who gives the best suggestion will be awarded a prize. In addition, he advised them to discard ego and extend help in each other’s work. We will have to give it the shape of a movement. Those who participate in this movement will be promoted at the earliest." Shivam proved to be a good leader.

    Identify and explain the principles of management discussed above by quoting the lines.

5. 'New Delhi Ltd.’ is a famous services providing company. Mr. AmanMalhotra is its Managing Director. He continuously motivates his Research and Development department that new and latest methods of doing work be explored. The provisions has also been made to give reward to those employees who will participate in a particular exploration. He also believes that two groups working on managerial and non-managerial posts are similar to two wheels of an organisational vehicle. If this vehicle (organisation) is to be driven in a right way then both the wheels should be property aligned. Mr.Aman is a successful leader. Among his employees, he has instilled the feeling that no decision will be taken without consulting the subordinates. To excel in this field, is the main motive of Mr. Amanand he paid lot of attention to training of employees 

    Identify the principles of scientific management discussed above by quoting the lines

6. Voltech india Ltd, is manufacturing LED bulbs to save electricity and running under heavy losses. To revive from losses, the management thought of shifting the unit to backward area where labour is available at the low cost .The management also asked workers to work overtime without any additional payment and promised to increase the wages of the workers after achieving the mission 

i) State principle of management discussed above

ii) Identify two values which company wants to communicate to the society

7. On 27th September, 2015, PM Narendra Modi visited the headquarters of ‘Facebook’    in California. This news was covered by ABP News Channel. The news item highlighted the following unique features of Facebook’s office:

Office spread over 4.5 lakh sq feet area of land. Within the office, the employees use skates to move from one place to another.10, 000 employees working in the office, all at same level. No cabin or separate room for any employee. There is open work place to ensure mutual understanding and team work. All meeting are held in a conference room having walls made of glass. Anyone can see with whom the manager is meeting or interacting. Focus is not on working hours, rather on quality of work. There is ample provision for leisure activities, rest rooms, widespread clean and green environment and beautiful nursery at the terrace for the employees.

     On the basis of above information, answer the following questions:

a) Name one principle of Fayol followed in the Facebook’s office.

b) State any two values followed by the Facebook’s office.                                 

8. Arun and Sonia, having same educational qualifications are working as managers in Alfa Ltd. Arun belongs to rural area where employment opportunities are very less whereas Sonia belongs to urban area.Ignoring many others differences between the two, management of Alfa Ltd.  appointed them as ​manager, on the same salary package of  Rs. 40,000 per month.  

​(A)​Name and explain the principle of management being followed in the above case.

​(B)​Identify any two values on which management of Alfa Ltd. emphasis.​​​

9. Nutan Tiffin Box service was started in Mumbai by Mumbai Dabbawalas. The Dabbawalas who are the soul of entire Mumbai aim to provide prompt and efficient services by providing tasty homemade tiffin to all office goers at right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently they have started online booking system through their website ‘mydabbawala.com’. Owing to their tremendous popularity amongst the happy and satisfied customers and members, the dabbawalas were invited as guest lecturers by top business schools. The Dabbawalas operate in a group of 25-30 people along with a group leader. Each group teams up with other groups in order to deliver the tiffin on time. They are not transferred on frequent basis as they have to remember the addresses of their customers. They follow certain rules while doing trade- No alcohol during working hours; No leave without permission; Wearing of white cap & carrying ID cards during business hours. 

Recently on the suggestion of a few self motivated fellow men, the dabbawalas thought out and executed a plan of providing food left in tiffins by customers to slum children. They have instructed their customers to place red sticker if food is left in the tiffin, to be fed to poor children later. 

a) State any two principles of management given by Fayol from above paragraph 

b) Give any two values which the Dabbawalas want to communicate to the society. 

10. Mohan always comes 1 hour late in the office and leave half an hour before the scheduled time. No penal action is taken against him. Other employees also started coming late in the office. Management is very disturbed with this and has started scolding the employees.
(a) Which management principle is being violated in the given case?
(b) Explain the principle.
(c)  Mention one probable adverse consequence of violation of the given principle

Chapter-1 nature and significance of management

Q1. Delhi CM Mr. Arvind Kejriwal launched Odd Even rule for cars in Delhi to cut pollution by restricting the number of cars running on city road. 

a) Identify and explain the objective of Management highlighted by our Chief Minister in the above case.
Hint: social objectives

Q2. Mrs. Wason passed her MBBS examination and also passed MS examination as an eye specialist. After 2 years of completing her studies she joined a big hospital as an eye surgeon. Now she is performing successfully since last few years. Mr. Madan founder of CTA feels that Mrs. Wason is experiencing the aspect of science and Ms. Sachdeva feels that she is experiencing the aspect of Art. Who is right? Give reasons in support of your answer.
Hint: both science as well as art

Q3 Shiv Nadar, chairman and CEO of HCL attributes the success of the group to its management team and their entrepreneurial spirit which together have enabled it to handle rapid changes in the environment and technologies. At HCL management believes that happy, satisfied and self motivated employees help in reducing costs and increase productivity. It also has a strong sense of social responsibility and has set up educational institutions in the field of management, engineering, computers etc.

Identify and explain the significance of understanding management by quoting relevant lines from the case study.

Hint: management creates dynamic environment
Full fill personal objectives

.

Q4 Raman agreed to be an employee of a company on the condition that he will be given a project offering competitive salary, career advancement opportunity, promotion and recognition. Mr. John, (general manager) puts Raman in a project in which promotion is not possible. Raman gets disheartened and feels frustrated all the time. Such frustration also reflected in his work and he could not bring desired results. 

(a)  Which objective of management Raman could not achieve? Explain.

(b) Identify the other two objectives.

(c) What should Mr. John do to avoid such problem?                                                        

Hint: a)organisational objectives
b)social, personal c)personal and organisational objectives should match

Q5 Vineet joined a company after completing graduation in management from a reputed business school. During his induction training, he was informed that he would be working in production department. The company wanted to achieve 30% increase in output in the next quarter. His general manager, a man with decades of experience, also said that management is a complex activity. He expected Vineet to make production plans, identify incentive schemes for workers to make their strengths effective and ensure that there is no disruption due to technical glitch. Vineet realised very quickly that his job is a series of continuous tasks. After one month, he was informed by the general manager that due to increase in international demand, production targets have been raised. 

He called an urgent meeting of his supervisors and senior workers. He offered them an opportunity to realise their potential and earn more by working overtime and in multiple shifts. He was delighted that at the end of the quarter, he was able to meet the targets, workers were happy and there was no chaos.

Identify and explain any four characteristics of management referred in above case.                      

Q6 The production manager assigned a target of producing 1,000 TV sets in the month of October among the group of 10 workers. They mutually decided to produce 100 TV sets each. Among them 3 of the workers of the group fell sick. The other worker refused to divide his work among and concentrated only on the production of their own individual target of production the group target of 1,000 TV sets could not be achieved..

(i)Which characteristic of management is violated in the above para?

Hint: a group activity

Q7 XYZ Power Ltd. Set up a factory for manufacturing solar lanterns in a remote village as there was no reliable supply of electricity in rural areas. They revenue earned by the company was sufficient to cover the costs and the risks. The demand of the lanterns was increasing day-by-day. So the company decided to increase production to generate higher sales. For this, they decided to employ people from the nearby villages as very few job opportunities were available in that area. They company also decided to open school and creches for the children of its employees.

(i) Identify and explain the objectives of management discussed above.

(ii) State any two values which the company wanted to communicate to the society.
Hint: social objectives

Q8 Kamal, Khan and Devid are partners in a firm engaged in the distribution of dairy products in Madhya Pradesh. Kamal is a holder of Senior Secondary School Certificate from Central Board of Secondary Education with Business Studies as one of his elective subjects. Khan had done his post-graduation in Hindi literature and Devid in Dairy Farming. One day there was a serious discussion between Khan and Devid regarding the nature of 'Management as a Science'. Khan argued that Management was not a science whereas Devid was of the opinion that Management was a science. Kamal intervened and corrected both Khan and Devid about the nature of Management as a Science with the help of his knowledge of Business Studies. Explain, how Kamal would have been able to satisfy both Khan and Devid.    
Hint                                 Hint: define mgt. as art and as science

Q9 Shahrukh Khan is an epitome of success. He adds humour and humane touch in his performances at the live shows. He has redefined the image of a lead actor in cinema and given it a ‘negative, sympathetic and glamorous look’. A manager also redefines and creates styles and techniques based on his experience and imagination. Identify the nature of management form the given statement  ​

Q10 Alia Enterprises, a company was initially producing grinders and mixers. Now,  with the changing scenario and emerging trends of working women there is a greater demand for a  product which is more efficient and a multi-tasker. On analyzing the situation, the company decided to penetrate into the market for producing Food Processor. Which level of management will take this decision?  ​

Q11 Sushil is running a business enterprise producing handloom and handicraft products in Maharashtra under the name ‘Fabmart Enterprises’. He has employed 1,000 craftsmen and artisans in his firm. The basic reason for its existence is to produce those handicraft items which have a market demand & are reasonably priced. He performs all the functions of management all the time with the help of his managers. He is working with a team of individuals who have diverse needs and goals. He along with his marketing experts conducts market survey to know the tastes and preferences of consumers. Thus he adapts to changing environment and produces goods according to the needs of the customers. The employees working in his firm are happy and satisfied, and there is orderliness instead of chaos. 

   Identify any five features of management from the above para. Also quote lines that denote these features​

Q12 Amar Ltd.is engaged in production of electrical goods The company’s profits and market   share are declining. The production  department blames the marketing department for not meeting the sales targets and  the marketing department blames the production department for producing goods which are not of good quality and do not meet the customer’s expectations. The finance department blames both the production and marketing departments for declining return on investment. 

          1.What quality of management do you think the company is lacking?   

          2.List its two features

          3.List any two values which are ignored by employees of Amar Ltd.  

Q13 What distinguishes a successful manager from less successful manager is ability to put the principles and methods of management into practice .What aspect of nature of management is being highlighted here.

RE-LIVE UR CHILDHOOD:::
In our day to day life due to work pressure,expectations and responsibilities we forget to live our life...
Take on simple example u have a glass of water in hand half filled with water....what do u see...some of u will see half filled half empty....
Now think like a child he will not think about the water in glass....
What he will do think?
This glass was tension and responsibilities u were carrying in Ur hand, put it aside if u think like a child, pour it play with it....Ur problem will be solved.

Be like a child, smile and relax everything will be fine

Reduce Ur stress.....

Time please" theory of stress reduction....
When I was a kid I used to play a game....my all friends ran here and there & I run to catch them...
When anyone from us get feel extremely tired..we say "Time Please" and we take some rest, prepare ourself for the next round.
But u ll think why I m discussing these things here.
Sometimes our childhood things give us very simple solution for dealing with the problems.

When we have a problem with us we try to solve them and when it is not solved we feel tired....so we should say "Time please" to our problems and should wait for a while collect all Ur energy and then again run after the problem. Give time to Ur problem some problems will solve by their own and for some u ll get the solution.

So don't loose Ur heart u all catch the solution run to catch if one time u fail say Ur self Time please and again start.......

U all get the problem solved.

Happy problem solving!!!!!!